We use a verification process that checks your details from the information you provide us against other apps, websites & services. If the first check fails to recognise you, you will then be sent over to our trusted partner AgeChecked to verify that you are over 18.

If you can't be verified by the information you've provided us, it's no worry! We can still verify your identity one of two other ways.

Once you've completed sign up and tried to log in for the first time, you will be greeted by the below screen. Click the 'Verify now' button.

Once you have clicked the button, you'll be taken to the next page, pictured below. From here you can choose whether to verify your details using your driving license or your personal details. If you choose to use your license, you will need to enter your;

  • Email

  • First name

  • Last name

  • House no/name

  • Street name

  • Post code

  • License Number

If you choose to use your personal details you will have to enter your;

  • Email

  • First name

  • Last name

  • House no/name

  • Street name

  • Post code

  • Your Date of Birth

Once you've followed either of these two steps, return to the app and login using your details. If you are still struggling with verification, you can email our support team at support@playcircl.com.

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